Customer Rating:  
Summary: A temporary review (I hope...) -
Comment: The DVD content on this product is just fine. Which is why I would recommend the edition without the "collectible train" if you plan to purchase soon and from Amazon directly.
The reason? Somehow, and no one with Customer Service seems quite clear...the "collectible train" that is advertised at every other website online which features a snow-covered Thomas engine car: is not.
I ordered this product twice, and each time it came with a plain old standard blue Thomas engine like the one my son has owned for years. To make matters more confusing, the box was not factory sealed and the DVD case within the box was not either. Nor was there any security tape along the edge of the DVD case and somehow lint had gotten under the disk onto the silver part. Overall, it was a poorly thrown together effort at a "collectible edition".
That being said, I have no idea what third-party vendors are selling, and they may indeed have in their stock the correct train in a sealed box. However, as a buyer beware...I would contact prior to purchase.
Amazon did say they would speak with their warehouse personnel to see if a "bad batch" was delivered to them for sale of which they were unaware, but in the meantime, the item I received in error twice is ALL THEY HAVE in stock. Or so I was told. In my case, Amazon made the situation right through other measures...but I felt I wanted to post for others so they could possibly avoid the frustration of returns during a busy season and/or having a very upset child on Christmas morning if this is being purchased as a gift.
In the event the product is changed to the correct one or goes out of print through Amazon proper, I will remove this review. It isn't meant to disparge either Thomas the Train or Amazon.com...it is only to give a heads-up on what appears to be an on-going product error. Please take it for the intent in which it was written. It is much less expensive to simply buy the DVD without the train or check with a third-party seller to see if they have the correct train edition. Not to mention less aggravating all-around. Even if I did eventually end up with the DVD through another seller and a refund, etc... My son was distraught until the situation was rectified and I don't wish that on anyone else.
Happy hunting for the correct product.
Customer Rating:
Summary: DVD
Comment: I have enjoyed watching this DVD very much. Just as much as the little boy that I am babysitting.
Customer Rating:
Summary: THOMAS THE TANK ULTIMATE CHRISTMAS
Comment: BRILLIANT DVD UNABLE TO GET IN UK I AM A COLLECTOR OF THOMAS THE TANK DVD, GREAT RESPONSE AND SPEEDY DELIVERY
Customer Rating:
Summary: Never received
Comment: I ordered the item, and never received it. It was apparently lost in the mail somehow!?
Customer Rating:
Summary: we wish you a merry christmas
Comment: This is a cool Thomas dvd. Lots of classic Thomas,and not much of the new version(which is cool!). Oddly, one story is about Thanksgiving,yet in the story they have Christmas music,Santa Claus cards,presents,etc.The songs are after all the stories.And the dvd repeats for you which is nice.I love the toy Thomas it came with.He's covered in snow!
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