xsBusiness - Crucial Conversations: Tools for Talking When Stakes are High

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Manufacturer: McGraw-Hill

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Binding: Paperback
Dewey Decimal Number: 153.6
EAN: 9780071401944
ISBN: 0071401946
Label: McGraw-Hill
Manufacturer: McGraw-Hill
Number Of Items: 1
Number Of Pages: 256
Publication Date: 2002-06-18
Publisher: McGraw-Hill
Studio: McGraw-Hill

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Spotlight customer reviews:

Customer Rating:

Summary: Learn to communicate better!
Comment: I read this book as an assignment for a communication class. I thoroughly enjoyed this book as it was not only easy to read but, it provided valuable insight to what goes wrong during the communication process and how one can begin to steer the process back in a productive direction. After reading this book, I was able to use the practical applications to many different conversations i.e. personal and professional relationships. It is a truly valuable tool if you have ever left a conversation feeling that you could have done more. I will be purchasing the authors' other books.

Customer Rating:

Summary: Crucial Conversations: Tools for Talking When Stakes are High
Comment: Crucial Conversations: Tools for Talking When Stakes are High

An excellent book that provides realistic examples of many of the discussions we would like to have with our loved ones, colleagues and friends and somehow cannot find the right words to do so. A good resource for anyone who wants their conversations to have a positive impact on their lives and on the lives of those with whom they want a stronger connection.

Customer Rating:

Summary: Crucial Conversations
Comment: As an Executive Coach, I highly recommend Crucial Conversations. Many of my clients face the challenge of talking with their peers and/or direct reports on a daily basis. Most people don't handle those difficult conversations very well. This book gives great steps and info on how to go about treading through the difficult waters. I have purchased several copies of this book as gifts for clients. I am currently re-reading it in order to grasp and absorb the rich content.

Customer Rating:

Summary: Common sense isn't really all that common
Comment: I like this book a lot. Developed for business communication it has applications for many areas of life. I found it clear, instructive, insightful and relatively free of new-age doublespeak. I work in an ER and I communicate with angry people (sometimes including myself) in emotionally-charged situations on a daily basis. I find the techniques presented in this book quite practical.

For comparison I read a few of the negative reviews. Several of them dismiss this book as "common sense." I think they miss the point that common sense is not really all that common.

Customer Rating:

Summary: Best book ever
Comment: I have given this book to a number of people. It truly is a good read. Very helpful. For those of us that can be a bit timid....buy this book.

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Editorial Reviews:

The New York Times Bestseller!

Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:

Prepare for high-impact situations with a six-minute mastery technique
Make it safe to talk about almost anything
Be persuasive, not abrasive
Keep listening when others blow up or clam up
Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.