beSatisfied, an Industry Leader Providing a Full Suite of Customer Satisfaction Solutions to the Automotive Industry Announces it Will be Attending the NADA Convention and Exposition Taking Place January 29th Through February 1st 2005 in New Orleans. Booth 6043/6045
beSatisfied provides a full suite of innovative services enabling automotive dealers to track customer issues through resolution with an accountable concern resolution process, measure satisfaction levels, employee performance, customer loyalty and utilize a root cause analysis to determine the underlying reason a problem is occurring.
Deerfield Beach, FL (PRWEB) November 20, 2004 -- Services include; CSI
Service Drive Follow-Up based on a strategy of providing a long-term shift of
improved customer satisfaction by monitoring the individual performance of all
service personnel, identifying the dissatisfaction of customers, developing
solutions to loyalty issues, and increasing the survey response to the
manufacturer. Through our on-line reporting system, all levels of management
with authorization will be able to access results 24 hours a day, 7 days a week.
Our program is unique because it enables "less than completely satisfied"
customers to be monitored until their service concerns are corrected.
SSI
Post Sales Follow-Up is built upon the fact that the most effective time to
start selling a person their next vehicle is right after they just purchased
one. Therefore, the perception of the purchase experience and the overall
preparation of the vehicle are vitally important to your future business and
satisfaction rating with the Manufacturer. Remain in direct contact with your
customer for life! Identify strengths and weaknesses of the vehicle preparation
process and improve individual and overall sales personnel
performance.
Prospect Follow-Up identifies strengths and weaknesses
within your sales organization. The most important factor is that we offer the
customer a chance to come back and purchase a vehicle from your dealership
through a personal appointment. Our web based data entry and tracking system
allows your staff to quickly and efficiently enter and monitor all prospects on
an as need basis. The data is automatically uploaded to our national call center
where a live, trained marketing research interviewer calls the prospect within
24 hours of the visit.
Teleconference Focus Groups provide the
opportunity to increase customer retention, maximize shop absorption, and
improve customer satisfaction. By eliminating the geographic limitations of a
traditional focus group we are in turn able to reduce travel time and expense
for the client and participant. The teleconference scenario also allows the
respondent to yield a more genuine response that is not easily influenced by the
group. Data is more accurate and the benefits more substantial. beSatisfied will
provide an Executive Summary Analysis and a CD recording of the teleconference.
beSatisfied is a leading solutions provider of Customer Satisfaction, Loyalty,
and Retention programs.
More information: Keith Semok, phone:
800-521-4234.
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Source : http://www.prweb.com/releases/2004/11/prweb181009.htm