Productivity and Quality Enhancements Justify Patient Advocate Foundation’s Technology Investment
Unicentric Customizes its Service Management System to Streamline Patient Advocate Foundation’s Patient Assistance Program
PITTSBURGH, PA (PRWEB) June 16, 2004 -- Unicentric, a service management
solution provider that helps human service organizations unify their processes
and adapt to emerging requirements, and Patient Advocate Foundation, a national
non-profit organization that safe guards patient interests, announced today the
results of the first full month using the Service Management System in
conjunction with Patient Advocate Foundation’s patient assistance program.
Patient Advocate Foundation has made productivity gains by using the
software to manage intake, eligibility and financial assistance for insured
individuals who financially and medically qualify. The system includes a series
of process controls that help maintain the quality of the program.
“The
Service Management System has enabled PAF to provide efficient and quality
service to our patients,” said John Ennis, Co-Founder, and President of the
Patient Assistance Program. “The system’s extensive reporting capabilities will
enable us to generate the necessary reports to assure that the highest level of
quality assurance is maintained.
“Unicentric’s
strength is our ability to provide custom solutions at an affordable price,”
said Evan Indianer, President and CTO of Unicentric. Unicentric has lowered the
cost associated with customization to the point where ongoing customization is
included as part of the service. “We take for granted that government
regulations and contributor requirements will be changing all the time,” said
Mr. Indianer
At the heart of the Service Management System is support
for the classic case management lifecycle. Unicentric’s innovative FormMaker™
tool set that allows them to provide custom forms, reports, process controls and
productivity tools at a fraction of the cost of a traditional systems integrator
or custom software provider.
“In the patient services sector, process
and quality go hand in hand,” said Mr. Ennis. “Unicentric customized a process
to meet our program’s needs. They incorporated our forms, our reports and our
intricate accounting structure, which is unique to our system of allocating
financial assistance to our patients. Unicentric’s ability to provide total
customization to meet our Program needs has played a vital role in our
successful launch of our new program. This software will be an important factor
in the continued success of our program.”
Unicentric is a software
company that helps human service, healthcare and educational organizations lower
the cost of delivering quality service. Unicentric's core offering, the Service
Management System, combines productivity tools with adaptable modules to support
existing and emerging organizational processes. Unicentric’s solutions require
no capital expenditure and are priced with an appreciation of the fiscal
challenges of nonprofit organizations.
Patient Advocate Foundation is a
national non-profit organization that serves as an active liaison between the
patient and their insurer, employer and/or creditors to resolve insurance, job
retention and/or debt crisis matters relative to their diagnosis through case
managers, doctors and attorneys. Patient Advocate Foundation seeks to safeguard
patients through effective mediation assuring access to care, maintenance of
employment and preservation of their financial stability.
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Source : http://www.prweb.com/releases/2004/6/prweb134038.htm