New Web Application Helps Non-Techies Build Picture-FAQs to Enrich Customer Support
Web application maker PictureSez announces the availability of a new authoring tool that saves companies money by getting customers off the phone and onto the Web to help themselves.
Seattle, WA (PRWEB) October 21, 2004 -- PictureSez, Inc., announced today a
new authoring tool as part of its hosted content management system for online
customer support. Targeted at businesses that spend too much time answering
customer questions by phone, the PictureSez web application gives businesses
with little technical expertise an innovative way to create and maintain
picture-based, online instructions to enrich customer support at their websites.
Better than typical text-only FAQ’s or look-up databases, PictureSez
instructions are interactive and easy to follow, making it more likely that
visitors will return to a site for help, rather than the phone.
As part
of the PictureSez Content Manager, the authoring tool’s wizard-like interface
takes users through four steps to build an instruction page. To customize their
content, users simply upload pictures and place text into optional fields. Pages
can be reviewed or edited at any time from any browser, making it easy for the
user to update their own information without the help of a web developer or
agency.
From installing car seats to programming VCRs, PictureSez makes
complex how-to’s easy to understand. The application is ideal for almost any
consumer product that would benefit from showing customers what to do, rather
than just telling them.
PictureSez delivers the content via a hosted web
service, so companies bypass the lengthy integration and technical support
required of more complicated self-support systems. From their websites,
companies simply link to their customized content stored on the PictureSez
server. The experience is seamless to the site visitor because the pages can be
branded with a company’s own colors and logos.
PictureSez is available
for a hosting fee of $49 per month, plus a per-click fee each time an
instruction page is viewed. In this way, companies make a low initial investment
and only pay for what gets used after the monthly fee. The service is free for
consumers.
For more information or a free 30-day trial, call 877-391-8627
or visit http://www.picturesez.com.
About Software for Online
Customer Support Maker PictureSez
PictureSez, Inc., Seattle, WA, helps make
the Web a better place by creating products that are simple and fun to use. Its
core product is a hosted web application that gives non-technical business users
the ability to enhance their websites with picture-based, online customer
support. http://www.picturesez.com
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Source : http://www.prweb.com/releases/2004/10/prweb169881.htm