When Tragedy Strikes: Katrina a Costly Lesson in Crisis Planning
Crisis planners take note: there are significant lessons to be learned from the Gulf Coast tragedy wrought by Hurricane Katrina.
Asheville, NC (PRWEB) September 12, 2005 -- Crisis planners take note: there
are significant lessons to be learned from the tragedy wrought by Hurricane
Katrina in Louisiana, Mississippi and Alabama. Painful lessons that, on the
fourth anniversary of 9-11, we still have not learned.
First and
foremost is the need to fix the problem and provide care for the hundreds of
thousands of people displaced and devastated by the wind and water damage. Next
up is the need for a plan that anticipates the magnitude of this kind of
calamity. And finally, we should never assume that prior planning is sufficient
to prepare us for the disasters we seek to mitigate.
Watching the news
and listening to the various responsible parties point the finger at each other
reminds me of the time when, after an argument with my wife, we found our
three-year old son walking around the house saying, “It’s not my fault, it’s
your fault. It’s not my fault, it’s your fault.” What lessons do we teach our
children and each other when we shirk the responsibility that comes with the job
of being a parent? An adult? A leader?
We are awfully able at assigning
blame after the fact and pathetically poor at preparing for the inevitable
crises that await all of us. I suppose it has something to do with control and
our need to exert it in the realm of our daily lives. When we believe we have
control, life somehow seems more manageable and predictable. Trouble is, the
power to control our fate is not in our hands. What we do have is the ability to
manage the variables that constitute life as we know it. When we confuse our
ability to manage with our ability to control, disappointment – even catastrophe
– is inevitable.
If we are to be effective crisis planners, we must
first play the “What if?” game – what is the worst thing that could happen? In
New Orleans, this question has been asked and answered repeatedly. Just last
year, FEMA participated in a mock exercise they labeled Hurricane Pam and the
predictions were eerily similar to what we are seeing on our television sets
today. So what went wrong?
The five “Ps”. Poor planning produces poor
performance. The resources needed to prepare for the predicted devastation –
money, materials, time and manpower – were not sufficiently allocated. At every
level, the managers sidestepped their responsibility to be managers and turned
over their authority to the controllers. As in, don’t worry about the details,
everything’s under control.
Perhaps the American institution
best-prepared for a crisis is our military. After all, that is its reason to
exist, defending Americans and our interests when all else fails. While some
argue that events leading up to 9-11 could have been anticipated, few can
question our country’s military cability to respond in the immediate aftermath.
Yet the consequences of Hurricane Katrina show us that our civil agencies were
woefully unprepared for the inevitable. It’s like the man who marches into the
woods with a shotgun to defend his property, yet succumbs to a heart attack from
a lifelong diet of junk food.
The cost of being unprepared – not just in
dollars, but in human life – is staggering and incalculable. When it comes to
assigning blame, it appears our elected officials, Democrat and Republican
alike, are the guilty parties. Hoping beyond hope that such a tragedy would not
occur on their watch, they led us all whistling through the graveyard. If such a
collapse befell a corporation, the shareholders would toss the officers and
board members out on the sidewalk. Let’s hope the American voters have the
constitutional strength to do the same with their politicians.
Crisis
planning is not easy and never perfect, which is why many people, businesses and
institutions fail to do it. Yes, it takes time and energy away from managing our
day-to-day activities. And it cannot be reduced to an exercise that is
documented and put on the shelf. It is an ongoing, organic process that must
adapt to ever-changing variables. If we fail to plan for a crisis, we will
ultimately fail anyway. We need to start now. In our lives, our businesses, and
our country.
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Source : http://www.prweb.com/releases/2005/9/prweb283803.htm