City of Prescott Implements LiveTime® Help Desk for City Wide IT Service Management
This major municipality joins the list of converts to LiveTime’s scaleable, web-based solution.
Newport Beach, CA (PRWEB) September 8, 2004 -- LiveTime Help Desk, a leading
web-based helpdesk management tool, has been deployed to manage the support of
all IT systems and infrastructure for the City of Prescott, Arizona. This is the
latest example of a trend that has more and more companies switching from
incumbent solutions to the vendor-neutral, J2EE solutions offered by LiveTime
Software.
The city’s Information Technology Department chose LiveTime
because they were struggling with the limitations inherent in their previous
systems, and required more robust accountability. As a million dollar plus
business unit supporting over 500 employees in 22 locations, there was an
ongoing requirement to show where resources were spent and by whom. LiveTime’s
reporting features provide that data and also the ability to spot trends and
plan for future requirements.
The displaced solution was a combination
of products, which relied on outmoded client-server technology and lacked the
necessary reporting features. In addition, the inability of the old system to
scale was a major concern. “We wanted something scalable and web based,” said
Nate Keegan, Operations Manager for the City of Prescott. "We used Track-it® and
Wonderdesk® previously and they were too narrow and restrictive. We had to work
around their limitations versus having a powerful solution." LiveTime Help desk
is completely web based and uses a highly scalable architecture designed to
support tens of thousands of users and customers. Designed to run on multiple
platforms, it can be deployed on a wide variety of hardware and software to
maximize existing infrastructure.
A quick and seamless conversion to the
new system was essential and LiveTime made that possible. In fact, the new
system was up and running within days of installation. “LiveTime represents an
improvement by several orders of magnitude over what we had,” Keegan stated. The
application choice was further justified by the support received during the
installation process. “We have had nothing but positive experiences from
LiveTime’s support department,” he said.
About LiveTime
Software
Headquartered in Newport Beach, California, LiveTime Software Inc.
is a vendor of J2EE-compliant, web-based service desk, help desk and support
automation software for medium to large enterprises. Many global 2000
organizations and educational institutions use LiveTime’s vendor-neutral
solutions to lower their costs and improve customer satisfaction. Founded in
1999, LiveTime Software is a privately held firm with offices in the United
States, Australia and the United Kingdom.
For more information visit www.livetime.com
Media
Relations contacts
Europe: Mike Fellows
e-mail protected from spam
bots
Suite 5, 107 Promenade, Cheltenham, Glos GL50 1 NW, United Kingdom
Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150
USA: Bill Gram
Reefer
e-mail protected from spam bots
Suite 255, 4100 Newport Place,
Newport Beach, CA 92660, United States of America
Phone: +1-949-752 1660,
Fax: +1-949-752 1649
Asia Pacific: Kerry Butcher
e-mail protected from
spam bots
Level 5, 22 William Street, Melbourne, VIC 3000,
Australia
Phone: +61 3 9620 7588, Fax: +61 3 96207533
LiveTime and the
LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company
and product names may be trademarks of the respective companies with which they
are associated.
# # #
Source : http://www.prweb.com/releases/2004/9/prweb155251.htm