Deep Customer Connections, Inc. Announces Upcoming Third Annual Ease of Doing Business Survey
This third annual national survey of independent insurance agents and brokers will be conducted late May-mid-June, 2005. The survey articulates what Ease of Doing Business (EDB) is and provides EDB ratings of over 100 carriers. It serves agents and brokers needs by calling industry attention to EDB, which is critical to their productivity and profitability. It serves Carriers by helping them see their EDB strengths and opportunities.
SCITUATE, MA (PRWEB) May 12, 2005 -- Deep Customer Connections, Inc. (DCC)
announced today that they are about to launch their third annual Ease of Doing
Business (EDB) survey of independent agents all across the country. The survey
gauges the overall importance of EDB to independent agents’ buying decisions,
establishes the importance of ten factors that comprise EDB, and rates the EDB
performance of more than 100 carriers.
“Our annual survey is fast becoming
an industry standard,” according to Paul Croke, one of DCC’s founding partners.
“It provides independent agents an opportunity to articulate the importance of
EDB to their businesses, and it encourage progress on this critical issue
throughout the industry.”
Ten ease of doing business factors have been
identified by Deep Customer Connections, Inc., based on their work in the
insurance industry. The factors have been validated through their previous
editions of the survey as well as hundreds of conversations with independent
insurance agents and carriers.
The factors are:
1.Understanding and
acting on the needs of agency personnel
2.Responsiveness in
underwriting
3.Flexibility in underwriting
4.Timely and accurate policy
services
5.Effective, user-friendly information technology
6.Handling
claims promptly
7.Handling claims fairly
8.Providing marketing
support
9.Providing insurance industry technical support
10.Making it easy
for the agency to do business with its customer, the insured
Nort Salz,
another DCC founding partner, noted that “the DCC annual survey helps carriers
better understand their strengths and areas of opportunities for improvement in
their relationships with independent agents. It is especially useful now that it
is becoming a longitudinal study which shows carriers’ performance trends over
time.”
The survey is expected to be released via e-mail to some 40,000
independent agencies and brokerages over a 3-4 week period in late May and June,
2005.
Deep Customer Connections, Inc. helps carriers improve growth and
profitability by making it easier for agents to do business with
them.
For additional information on ease of doing business, contact Salz
at 978-263-6100 e-mail protected from spam bots or Croke at 781-545-3086 e-mail
protected from spam bots or visit their website at www.DeepCustomerConnections.com
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Source : http://www.prweb.com/releases/2005/5/prweb238791.htm