User Performance Product Gets “Two Thumbs Up”
UserAssist Pro, a training and electronic performance support product from MaxUse, LLC was recently reviewed by two industry luminaries and given high marks as a unique and effective electronic performance support and training delivery solution.
Fredericksburg, VA (PRWEB) May 12, 2004 -— MaxUse, LLC, a company
specializing in e-Learning, workforce performance, and software acceptance
solutions, today announced the results of an analyst review of UserAssist? Pro.
UserAssist Pro is a training and electronic performance support product that
combines a visionary instructional design model and content development
templates, with a Web-enabled delivery and reporting engine. It delivers online
reference materials, e-Learning content, and just-in-time performance support
capabilities directly to knowledge workers.
UserAssist Pro targets the
“recollection void” that plagues both classroom and web-based training. It
recently was reviewed by top industry analysts and luminaries in the e-Learning
and Electronic Performance Support space. They looked at the product for its fit
and applicability to Workflow Learning™, the next wave of technology-supported
on-the-job training, knowledge delivery and workforce assistance
solutions.
“Customers are steadily migrating away from courseware-based
elearning products,” said Sam Adkins, Senior Director of Technology Research,
Workflow Institute. “They are enthusiastically adopting next-generation,
contextual, real-time collaborative Workflow Learning Products. MaxUse's
UserAssist is one of these new learning products. It is easy to understand why
customers like this type of product so much.”
UserAssist Pro provides an
innovative delivery medium that serves-up a spectrum of electronic knowledge
objects to users via a single “dashboard” interface. Everything including
traditional online help, task guides, mini-lessons, chat and discussion group
interfaces, and full-blown web-based training is available and searchable from
the dashboard, all within the context of the worker’s job role. “I liked the
UserAssist product,” continued Adkins. “It is quite unlike anything on the
market."
UserAssist Pro supports multiple products, applications, or
departmental knowledge domains. All user access and search results are recorded
and reportable, enabling an analysis of the effectiveness of the knowledge
transfer that is crucial to workforce performance assessment.
"The
ability to create on-demand, in-context just-in-time support for software
applications without wiring into the software applications is a key market
differentiator for MaxUse’s product line,” said Gloria Gery, Fellow of the
Workflow Institute. “Straight-forward, non-intrusive means to interact with
filtered, role-based content and support resources is what users need.
UserAssist Pro helps create such support. And, it decreases dependence on scarce
IT resources."
UserAssist Pro 1.6 is available immediately. The product
is licensed as a perpetual, per/seat server license starting at a standard list
price of $10K for the first 100 users with additional seats at $25/seat. Lower
per/seat prices are available with volume discounts.
About MaxUse,
LLC
Located in Fredericksburg, VA, MaxUse helps empower workforce performance
and improve overall corporate competitive position with learning and performance
support products and services. The MaxUse UserAssist family of products delivers
crucial role-based information to employees and customers, just-in-time and
just-in-context via a 100% Web-based delivery engine. The MaxUse staff of
learning and performance support professionals can help clients assess their
current operational environment, build a plan for effective knowledge transfer
of key operational information, upgrade and optimally align their learning and
performance support systems with corporate goals, and ultimately improve
employee performance and efficiency. Visit www.maxuse.com.
About Sam
Adkins
Sam S. Adkins is the Workflow Institute's Director of Research and
Chief Analyst. He coined the term "Workflow Learning" and is the pre-eminent
analyst in the field. Sam specializes in elearning, simulation, business process
management, field-force automation, workflow, collaboration and human
performance management analysis in the context of Enterprise Application
Integration.
Author of the definitive study, Workflow Learning: the
Convergence of Technology and Learning in the Enterprise. Author of articles
appearing in Chief Learning Officer, Learning Circuits, T+D, Certification, and
other journals. In eight years of progressively senior positions at Microsoft,
founded the world's first commercial online learning university, Microsoft
Online Learning Institute. As Senior Channel Marketing Manager for Microsoft
CTEC Channel Partner Group, forecast three-year trends, product revenues, and
long-term profit growth; conducted international market research; developed
tools to help partners leverage emerging economic trends. Previous assignments
with Authorware, United Airlines Training, and AT&T's National Product
Training Centers. Sam has specialized in alternative training and electronic
training for his entire corporate career.
About Gloria Gery
Recently
named Fellow of the Workflow Institute, Gloria Gery invented the field of
Electronic Performance Support. She was a champion of performance-centered
design twenty years before its current popularity. She has taught the industry
to "give up the idea that competence must exist within the person and expand our
view that whenever possible it should be built into the situation." Gloria is a
member of the HRD Hall of Fame and an ASTD Distinguished Contributor. This
month, ASTD will recognize her as a Legend for her deep influence on the field
of learning and performance development.
About Workflow Institute
Jay
Cross, Managing Director and thought leader in learning technology and
attributed with coining the term “eLearning” , founded the Workflow Institute to
serve decision-makers at the intersection of business results, enterprise
systems, and human performance. The Institute researches and promotes the
understanding and application of real-time enterprise-level learning in industry
and government worldwide by identifying new developments and interpreting
technology trends. The Workflow Institute team is grounded in instructional
design, enterprise computing, and software architectures, has a passion for
helping people make the most of technology, and is positioned at the forefront
of the Workflow Learning movement.
UserAssist is a trademark of MaxUse,
LLC. Other trademarks listed are the property of their prospective owners.
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Source : http://www.prweb.com/releases/2004/5/prweb125115.htm