Human Capital Institute and Recruitmax Create Human Capital Focused Customer Service Team
The Human Capital Institute, a think tank, professional association and educator in talent management strategies, and Recruitmax, a global leader in technology and services for building great workforces, today announced a collaboration that has successfully resulted in the training and certification of Recruitmax consultants, account managers and customer service representatives as Human Capital Strategists.
Washington D.C. / Jacksonville, FL (PRWEB) June 3, 2005 -- The Human Capital Institute (HCI), a think tank, professional
association and educator in talent management strategies, and Recruitmax, a global leader in technology and services for
building great workforces, today announced a collaboration that has successfully
resulted in the training and certification of Recruitmax consultants, account
managers and customer service representatives as Human Capital Strategists (HCS).
"We view this alliance
with Recruitmax as a leading indicator of an exciting new move in sales and
customer service," said David Forman, HCI's Chief Learning Officer. "Earning an
HCS designation has equipped front-line employees to provide a higher level of
customer service by better understanding the full range of client needs,
speaking the customer's language, being current on cutting-edge ideas and
content, and being able to anticipate future customer needs and requirements. By
putting its consultants and customer service team through this rigorous
certification program, Recruitmax has pioneered this new trend and raised the
bar for other customer service organizations."
The Principles of Human Capital Management certificate program
is a highly interactive, uniquely designed program based on the synthesis of the
latest research, best practices, and insights from HCI's own research
initiatives. The course integrates the full spectrum of talent management functions: strategic planning, acquiring,
developing, deploying, retaining and evaluating human capital. To achieve the
Human Capital Strategist designation, course participants must successfully
complete the course, exam and a practicum designed to directly integrate the
benefits of the course into the workplace.
"Having our customer service
team certified as Human Capital Strategists fits our overall business strategy,"
said Kevin Marasco, director of Marketing for Recruitmax. "Recruitmax is
passionate in the belief that people are the key differentiator for building a
successful business. Our workforce management software and services are used by
more than 500 companies worldwide to acquire, develop and retain the best people
for their organizations. We're convinced that our customers will reward this
type of commitment and investment in key resources with more business, greater
loyalty and even stronger partnerships – it’s all about the
people."
About Recruitmax
Recruitmax is all about the people. Our
passion is to build software and provide services that ensure you get the right
people in the right jobs at the right time. Our workforce management products
are easy to use yet robust enough to meet the needs of complex enterprise
organizations. Over 500 companies in more than 40 countries use Recruitmax
because: passion is in everything we do, ease of use and flexibility guide our
software and we have consistently been recognized as a leader in innovation and
customer service.
For more information, please visit: www.recruitmax.com
About The Human Capital Institute
(HCI)
The Human Capital Institute is a non-profit think tank and professional
association dedicated to the advancement of talent management practices with
individuals and organizations. HCI serves as a catalyst for innovative thinking
in integrated talent acquisition, development, engagement, management, strategy
and measurement. Through research and collaboration, HCI collects original,
creative ideas from the brightest thought leaders in talent management. Those
ideas are then transformed into measurable, real-world strategies that help its
members attract and retain high-performing people, build a diverse inclusive
workplace, and leverage individual and team performance throughout the
enterprise. HCI members represent a broad coalition of executives and
professionals in education, consulting, human resources, strategic search,
organizational
development and talent management.
For more
information, please visit: www.humancapitalinstitute.net
Press
Contacts:
Recruitmax
Kevin Marasco
904-680-2754
Human Capital
Institute
Andrea Miller
866-538-1909
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Source : http://www.prweb.com/releases/2005/6/prweb247459.htm