Turn One-Time Students into Lifelong Customers
As the world of higher education becomes more and more competitive, good customer service becomes essential. Is your institution ready to compete? Join Innovative Educators for a dynamic two-hour webinar featuring Robert Spector, international best-selling author and renowned speaker on customer service.
Boulder, CO (PRWEB) May 3, 2005 -- What if you could boost enrollment and
significantly improve student retention rates? Would you be interested? Robert
Spector, author of the international bestseller, "The Nordstrom Way: The Inside
Story of America's #1 Customer Service Company", which Business Week said
"bubbles with customer service insights," is the featured speaker for a dynamic
two-hour webinar "Improving Customer Service and Student Satisfaction".
During the presentation Spector will break down the elements of the
Nordstrom philosophy and explain how they can be adapted to dramatically improve
your institution’s customer service. You will learn innovative strategies that
will allow you to
· retain students, even those who planned to take only one
class
· clearly distinguish your institution from the competition
· use
secret shoppers to uncover your customer service weaknesses
· turn a call
center into a revenue stream
· train staff using low-cost
methods
Joining Spector will be Dr. Geri Anderson, interim Chief Academic
Officer at Front Range Community College in Colorado. Anderson has been
instrumental in the development and implementation of customer service
strategies at her multi-campus institution. She will discuss innovative
techniques using both traditional and technology-based strategies. Anderson has
over 22 years of higher education experience and has a unique and fun
perspective regarding customer service.
“After implementing the customer
service strategies at my campus, thirteen secret shoppers awarded straight 10's
(on a scale of 1 to 10) to our student service staff. The shoppers ranked 10
items and our campus was the only campus receiving a perfect score!" reports
Anderson.
Improving Customer Service and Student Satisfaction will be
held on June 22, 2005, 1-3pm EDT. Participating institutions will be given a
password which allows their employees to view this webinar from any computer for
30 days following the event.
Cost: $345 (a $50 savings) per site
connection if you register by May 31st at http://www.innovativeeducators.org
In addition to
authoring several best-selling books, Spector has reported on business for the
Wall Street Journal, U.S.A. Today, U.P.I. International and NASDAQ Magazine. He
is one of the world’s leading speakers and thinkers on world-class customer
service. "A commitment to providing outstanding service must be part of the DNA
of every organization, particularly in the ever-competitive world of education,"
says Spector.
About Innovative Educators
Innovative Educators is
dedicated to providing superior conferences and training sessions focused on the
most critical and relevant issues facing educators today. Through our
interactive conferences, both face-to-face and online, we create a fun and
relaxed environment that encourages and supports the exchange of ideas. Our
primary goal is to provide participants with the information, training and
skills necessary to immediately implement positive change at their
institutions.
Contact:
Pamela Ranallo
720-872-0361
e-mail
protected from spam bots
http://www.innovativeeducators.org
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Source : http://www.prweb.com/releases/2005/5/prweb234542.htm