Still Time to Register for ‘Innovations in Customer Service’ Forum in Key Biscayne
Industries like technology and healthcare invest time and energy in coming up with innovations to better serve their customers and maintain a healthy competitive edge. But how often do you hear about companies brainstorming to create 'service innovations' that can improve the customer experience, increase loyalty and enhance profits? Recognizing the need for customer service professionals to have creative, reflective time to improve what they do, the Customer Care Institute is offering a unique new program: a 'creativity camp' where attendees will focus on the 'Art of Customer Care.'
Atlanta, GA (PRWEB) May 19, 2005 - Customer Care, Customer Service, Consumer
Affairs, Help Desk and other service-related professionals still have time to
register for an all-new program offered by the Customer Care Institute (CCI)
this June. The Art of Customer Care: Innovations in Service will take place June
5-9 at The Ritz-Carlton in Key Biscayne, Florida.
According to Roger H.
Nunley, Managing Director of CCI, this year’s Forum is designed to give
attendees the opportunity to learn from customer care masters, network with
colleagues and brainstorm for unique service delivery solutions - without the
pressure of large crowds and vendor presenters. In fact, he refers to the
relaxed, intimate environment his staff is creating as a ‘Creativity Camp for
adults.’
“Innovations are welcome and encouraged in technology, health
care and other such industries,” Nunley explains. “Now we’re giving
professionals in the customer care industry that same ‘permission’ to think
outside the box in order to create effective new strategies that cultivate
service cultures – and close the gap between customer expectations and the level
of service they receive.”
Presenter JoAnna Brandi, publisher of the
Customer Care Coach®, believes that creativity in customer care is more
important than ever. She says, “Service innovation is today where quality was 20
years ago. That’s a pity, because an organization’s ability to be competitive in
the global economy is directly related to its ability to be creative, adaptive
and flexible.
“Smart, successful companies understand that investing
time and energy in intangible innovations that impact customer care yield
loyalty and profits.”
Along with Brandi, Pete Winemiller, the vice
president of Service Development for the Seattle Supersonics and Seattle Storm;
Delta Air Lines Senior Vice President and Chief Customer Service Officer Lee
Macenczak, and other top-rated speakers will lead workshops throughout the
event. Customer care case studies, leadership building tactics, recognition
processes and the opportunity to earn Customer Care Manager Certification will
be offered as well.
For more information, please call (404) 352-9291,
email e-mail protected from spam bots, or visit CCI at www.customercare.com.
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Source : http://www.prweb.com/releases/2005/5/prweb241863.htm