The Good Old Days When Customer Service Actually Mattered
What has happened to Customer Service? Does anyone care about the poor services being provided or, or we all out on break and lunch letting voice mail handle the jobs.
Houston, TX (PRWEB) May 2, 2005 -- “The Good Old Days-When Customer Service
actually mattered” release June 26, 2002. This book comes at a time when we need
to get back to the basics. Large co-operations, like Enron, Arthur Anderson and
now WorldCom are in more trouble than they could have imagined just two years
ago. Chief Officers of the companies has lost control. Are they aware of what is
going on within their own companies? Managers and Gate Keepers are often the
major problems, but it is the responsible of the CEO, CFO and COO to know what
is going on within the company.
Nobody gives a hoot about Customer
Service and yet we line up in grocery stores, department stores, and everywhere
to give our money to companies and individuals who provide bad service day after
day. We have learned to except it and live with it, simply because the service
is just as bad with the competitors.
For additional information visit our
website at: http://www.buy-the-books.com
Contact
Information:
Mary A. Williams
Author
119 Wickhamford
Way
Houston, TX 77015
713-455-7507
http://www.buy-the-books.com
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Source : http://www.prweb.com/releases/2005/5/prweb235441.htm